To start a return, exchange, or file a warranty claim, you can submit your request in the Help Center or contact us directly at firstname.lastname@example.org
RETURNS & EXCHANGES
We have a 30-day return & exchange policy - you have a full 30 days to return any product to us for a refund. As long as you are using your product the way it was intended (following our care/use/maintenance instructions) and you are still unsatisfied, please return them to us so we can give your money back to you!
If you'd like to exchange an item, please return it to us in it's original packaging and condition, and we'll be more than happy to exchange it for you.
Our customer satisfaction is a top priority for us. However, we cannot process a return or exchange for an item that has been misused, altered, "repaired" or abused. Please follow all care/maintenance instructions in the product manual or on our website.
Our products are built for lifelong adventure, but sometimes Mother Nature has other plans. Material or manufacturer defect? Our 100% lifetime guarantee has your back. Lost or beat-up pieces? All Salado Outdoor components are sold separately for easy, affordable replacement.
Don’t sweat it, we’ve got you.
We will notify you once we’ve received and inspected your return, and you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.